Publications
De-bureaucratisation through Digital Government Reform Bahrain Case Study
Brief description
This case study investigates Bahrain’s approach to de-bureaucratisation through digital government reform, highlighting how administrative simplification, institutional coordination, and service reengineering have reshaped public service delivery. Anchored in the goals of Bahrain’s Vision 2030, the study examines how the Information and e-Government Authority (IGA) led a whole-of-government transformation, deploying over 700 digital services and achieving substantial reductions in transaction times and operational costs.
Artificial Intelligence in Government Communication
Brief description
The first practical guide in the region tailored for press secretaries and public relations specialists in government bodies. The guide is designed to help civil servants use artificial intelligence tools effectively and ethically in their daily work. It provides government employees with step-by-step instructions, verified AI tools, and recommendations for the ethical, safe, and effective use of technology in today's environment.
Institutional overview of the modern civil service: role, functions, and global trends
Brief description
This publication offers an institutional overview of the civil service system in countries such as Australia, Belgium, UK, Germany, Canada, the Netherlands, Poland, USA, France, South Korea, and Japan.
e-HRM Systems for the Civil Service in Kazakhstan, Kyrgyzstan, Uzbekistan, and the Republic of Korea
Brief description
This publication is the result of a cross-country comparative study exploring the development of electronic personnel management systems. Conducted jointly by the Astana Civil Service Hub and the Ministry of Personnel Management of the Republic of Korea, the study focused on three Central Asia countries (Kazakhstan, Kyrgyzstan, and Uzbekistan) and the Republic of Korea, with the latter serving as a benchmark case for an electronic human resource management system (e-HRMS).
Standards Frameworks for digital transformation
Brief description
This knowledge product covers areas such as effective utilisation of information technologies, cybersecurity, data privacy protection, cloud computing, infrastructure, etc that can contribute to the digital transformation of the participating countries’ public sectors.
Improving the prosperity of citizens and effectiveness of the state apparatus: Kazakhstan's experience in implementing project management
Brief description
Amidst global economic challenges, countries are prioritizing flexibility and efficiency, with many adopting a project-oriented approach to governance. Kazakhstan's shift from traditional bureaucratic models to a National Project Management System (NPMS) is driven by President Tokayev's vision of a "listening state" and "human-centricity." The NPMS, developed through three stages, offers valuable lessons for international audiences seeking efficient reforms. The study, commissioned by the Astana Civil Service Hub, provides practical recommendations for NPMS improvement, highlighting its role in strategic vision, organizational change, and effective policy implementation.
